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33 Easy Ways to Motivate Your Creative Employees
Most companies “vanilla” customer service to death. It is death by indifference, monotony, and negligence. Yet, customers rave about enthusiastic service. Source: Monogram Customer Service with Your Signature Passion
The Thunderbird Way is about a shared purpose that allows, permits, and demands a high level of precision, dedication, and professionalism. Source: The Thunderbird Way: 5 Principles of Success
Coaching is unlocking a person’s potential to maximize their performance. It is helping them to learn rather than teaching them. – Timothy Gallwey Looking back on our childhood, most people remember at least one mentor or coach who said or did something that really made an impact on their lives. Whether it was a tweak to our baseball swing, an encouraging word when the odds weren’t looking good, or just making the team feel like a real family, great coaches and mentors somehow managed to bring out the best in everyone. Some [...]
When it comes to the bottom line, do you control the numbers or do the numbers control you? Most if not all business owners will answer: “The former, but there are a lot of factors that influence where we land in terms of profits.” I think it would be tough to find a business owner or executive who says they are completely controlled by the market. We prefer to think of ourselves as influencers in the world, as movers who proactively determine our share of the market. But the focus on market share is disingenuous. If we are focusing exclusively [...]